I tried to leave T-Mobile

By Bahiyah Shabazz, MBA

A T-Mobile store at the San Jose MarketCenter ...

After being involved in a nasty, long dispute with T-Mobile over a bill from two years ago I tried to leave.

This year, I received a phone call from a collection agency indicating I owe T-Mobile $183 from a bill in 2010. How could that be? I’ve been a customer for 10 years and have the same phone number since the initial contract.

How do I owe money?

It seems that someone opened an account {for two months} under my name with a new number and never paid the bill. Why did it take two years to notify me? I receive a monthly statement for my current services so it’s not difficult to find me.

I was upset!!!!! Let the dispute begin. 

The represented apologized for the “misunderstanding” and offered to  credit my account one month billing if I signed a two year contract. Why would I do that? T-Mobile made the mistake, not me.

The collection was not on my credit report so I never knew anything was out there. As much as I coach others to check their credit report quarterly, what do you do about the ones that haven’t hit your report? There is no way of knowing.

As a consumer, I vowed to leave.

The research to find a new company and cell phone plan was exhausting and surprising. The plans with other carriers are horrible and expensive. I walked into a Verizon store to inquire about phones and plans and was encouraged to visit the website. Why would I visit the website when we are face to face? Of course, the representative indicated since the company is going green there aren’t tangible brochures and since the store was busy…well you can figure out the rest.

This is wrong. Yes, I visited the website and was once again taken back by the prices.

Moving along….

Everyone is expensive. I can’t believe how much companies are charging for a plan. I also can’t believe how much consumers are willing to pay.

Since I’ve been with T-Mobile for years my plan is extremely low with unlimited minutes, text and data plan. In the end, I’m staying with T-Mobile. At this moment, the decision isn’t about loyalty but about my budget. 

I wouldn’t say T-Mobile won this battle because I can still share my experience with others. All the years I’ve been with the company I’ve always had ideal service but when it came to a matter of possible identity theft the representatives were nonchalant and only cared about the payment.

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“Love yourself enough to support yourself.” Bahiyah Shabazz 

© SMG, LLC

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